US 4158 ROA-LGA 2 July 2009

Scheduled
US 4158 ROA-LGA 4:48 pm – 6:51 pm Dash 8-100 Exit Row Aisle 4C

Actual
US 4158 ROA-LGA 7:25 pm – 9:06 pm Dash 8-100 Exit Row Aisle 4C, delay due to earlier weather and subsequent ATC delays

We pushed at 7:18 pm and departed at 7:25 pm.  I had no seatmate, which was nice.  We had a full in-flight beverage service.  I purchased two Bloodies for $14, which consisted of two minis, one plastic cup with ice, one can of Bloody Mary Mix, no lime, no stirring straw/stick, which meant I had to swish/swirl the cup to mix up the beverage.  I had purchased snacks and water at ROA, so I would have something to eat.  I had to ask for a napkin. The flight was otherwise uneventful.

I do not recommend this flight.  According to flightstats.com

Route: Roanoke to New York
Date Range: April 15, 2009 to June 15, 2009
Flight: (US) US Airways 4158

0 of 5 Very Poor
On-time: 43%>
Avg. Delay: 65 min

This flight has an on-time performance of 43%.

This flight has an average delay of 65.0 minutes with a standard deviation of 54.03 minutes.

On-time Arrival Performance for this Flight
On-time 23 43%
Late 5 9%
Very Late 7 13%
Excessive 15 28%
Cancelled 3 5%
Diverted 0 0%

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The New Delta Airlines, They Love To Fly And It Shows by VPP

The New Delta Airlines, They Love To Fly And It Shows!

Okay…when I relay this story and this trip report, it’s going to sound like we’re talking about Nordstrom’s….I’m not. I’m talking about a story that was Delta Air Lines. And I’m still in a bit of shock and disbelief myself over it. It’s such a good story…and it’s an airline…so I thought I should take a moment and share it with you, the readers.

For a few weeks, I had been working to get meetings set up for my team in Charleston, SC and Roanoke, VA to introduce our new East Coast Manager to them. Our East Coast Manager is flying Delta, mostly because of her schedule and the fact it fits her timing well. So, we booked her on Delta, LGA-CHS on one PNR, CHS-ROA, both of us, on another PNR and then ROA-LGA on yet another PNR.

The date came, June 16, and we were to fly to CHS. Now, we all know, late spring, early summer, the weather in the south and Midwest is one, big, potential thunderstorm in the afternoon and evening. So, getting where you are going in the a.m. is critical. We did just that, scheduled our manager our of LGA (which I affectionately refer to as “LaGarbage”) first thing, non-stop on DL 6553. As my flight was leaving EWR on CO, our manager texted me and said, “delayed.” I took off, landed in CHS….and she was further “delayed.”

To make a long story short, she never made it to CHS…and it took 5 hours before DL fessed up and said, “The flight is cancelled, mechanical.” The story doesn’t end there….

Our manager FINALLY found someone to help her and re-booked her the next morning…by passing CHS and heading straight to ROA. The idea being, “okay, we missed that meeting, let’s not miss again.” So, back to LGA went our manager…and she boarded a flight to ATL, in first class, and arrived exactly nine minutes late…at the T gates. The connecting gate, where I was, was D32….and if you know ATL, even with a very efficient train system, that’s a haul. But make that trek she did…only to get to gate D32, both doors open, the gate and the airplane, and was denied boarding, “Sorry, it’s 10 minutes before departure, we won’t put you on, FAA regulation.”

Now that is just OBSCENE! And wrong…and a lie. It’s NOT an FAA regulation!

Be that as it may, we took off, without my sidekick, and went on….we never made it to ROA…but that too is another story, which ended well, by the way, courtesy of some GREAT UA Express customer service.

Meanwhile, our manager had to get back to LGA and for the week, never made it anywhere.

In any case, I was livid…and I made sure our professional travel manager knew about it. She promptly wrote DL and relayed the story…and was given….$400 in vouchers and an apology. When our travel manager asked for my thoughts, I said, “UNACCEPTABLE! The product did not perform, no one got where they were going, we lost money on hotels, cab rides and not to mention, lost time, doing nothing, getting NOWHERE!!”

I was truly outraged.

So, our travel manager (who owns this blog for the record) wrote back….and lo and behold! Delta agreed! And refunded our money!

Now, forgetting for a moment we had to write back, this is just outstanding and, in my world, unprecedented. Truly, unprecedented!

Long story short….I’ll book Delta with confidence…for myself and our traveling team. They clearly love to fly, and it shows!

12 Days of Travel: Day 8 (Part 2)

Delta Sky Club
The Delta Sky Club in PHL, although small, really rocks.  Snacks included hummus, crackers, cheese, and olives.  Yum!  And of course, adult beverages and Internet are complimentary for members.  I closed down the club, so I proceeded to Terminal F to the US Airways Club to enjoy the rest of my pass.

US Airways Club Terminal F
The agent who greeted me at the door was very nice and checked on my flight for me, but the US club just can’t stand up to the Delta club.  Snacks included cheese and Cape Cod potato chips (which they no longer have on their planes)! Neither adult beverages or Internet are complimentary, so I had to use my own, paid T-Mobile Hotspot service.  Basically their club is like their first class offering, you get a larger, more comfortable seat and that’s about it.

US 4257 PHL-ROA 8:20-9:55 pm Dash 8-300 Seat 11C Exit
This was a great little flight!  Everyone was boarded in about 15 minutes and we pushed back from the gate about five minutes early.  We were airborne by 8:25 pm, absolutely no line, no waiting at PHL!  The flight attendant provided a full beverage service.  We landed one hour 11 minutes later at 9:36 pm.  Quick, easy, and early, just the way I like it!

Now I am at my home away from home, Roanoke, another night in the Hampton Inn, same exact room as Sunday night!