DL/UA head-to-head: CLT-MSP-SAN 6 Jan and SAN-IAD-CLT 18 Jan

Heading back to San Diego for the final weeks of engagement with this customer, the flight options were limited. I wanted a late Sunday morning departure, but the best I could do was 8:15 connecting through MSP. It’s the latest option until a 4:30 PM departure that arrives close to 10:00 PM and that’s just no good. So here we are.

I still haven’t hit my Gold challenge officially – Delta only started counting when they finished processing the request, not when I actually made the request. In between, there were two full CLT-ATL-SAN round trips, so I’m hoping that this trip manages to finish that off or get them to pull back the start date.

06:30 arrival at the airport, the shuttle bus from long term parking dropped me at the ticketing area at 06:45. A long line for Delta economy ticket agents, but I only waited a minute before getting an open kiosk in front of the Sky Priority lanes. The agent quickly tagged my two bags (it’s a two-week trip) and put yellow priority tags on them. I backed over to the B security checkpoint and there were about 35 economy passengers waiting but zero in the Preferred / Elite line. A quick “opt out” pat down and I was on my way. As usual, it was almost completely useless.

I stopped in the B concourse US lounge with my United Club card for a bagel (no toaster?), oatmeal and coffee. Lounge was busy but fully stocked. No bar tender on duty, as usual for US in the morning.

Gate A8 is one of the former Northwest gates, as this flight was headed to MSP. I’ve been headed to ATL almost every time I’ve been on Delta lately, so I don’t know if this is intentionally still splitting the two former carriers or what. UA still splits – A2 and A4 go to Chicago and Washington (and two AC to YYZ) where A10 and A11 seem to go to Houston and Newark.

The flight was called a bit late (7:55 for 8:15 departure) for preboards (no takers), F and then “Zone 1”. It should have been “Sky Priority” but I didn’t correct the gate agent. On board, I perched in 4A on this ERJ-170 even though my seat was 4B to avoid getting smacked by rollaboards and handbags. Row 4 is the first in Y and where the middle aisle realigns. I was 3 of 4 for 2 upgrades, so I didn’t get it today. On the plus side, my seatmate didn’t show up. Economy Comfort seat with great legroom. We pushed back, were first for departure and were wheels up at 8:24.

F had a hot breakfast, Y had a single pass with a full can and choice of pretzels, peanuts or Biscoffs. The FA’s did not deploy the curtain to separate the two classes. I signed on to gogo using a borrowed account and surfed. Excellent, but not worth $10.

At MSP, it was a long walk from the arriving gate F5 to departing gate G20. No trains and few slidewalks, it took me 20 minutes at a medium pace. Coffee and a muffin from a one-off coffee shop while I waited and watched the kettles head to MCO and MIA.

Another flight where I failed to upgrade (9 of 16 for 8) that was similarly uneventful. We arrived in SAN 25 minutes early.

Before I knew it, two weeks in SAN was coming to an end. We had a change of plans and my flight to AVP was cancelled. By Thursday afternoon, all of the Delta flights for Friday night out of SAN were sold out or extremely expensive. So over to United.com I went, where I found an exit row to IAD available.

Friday evening, I arrived at Terminal 1 at 8:00. SAN still has the backscatter machines and I did my usual opt-out. I mentioned to the TSO that she shouldn’t even be *near* the machines and she said that she’s pregnant. Yep, that makes sense.

United has a club in Terminal 1 for the United fliers to Washington and Chicago, but the former Continental flights are still in Terminal 2 where there is no club. One airline, eh?

It took me a bit to find the lounge as it’s behind you as you step off the escalator. But there it was, with all the usual United amenities – Milanos, snack mix and self-serve coffee plus the usual wrapped cheese. Free beer available at the small bar were Bud Light, Heineken and the local Karl Strauss Brewery’s Amber. I had the Amber and sat for an hour with my laptop on their free wifi.

Over at the gate at 9:40 for the 10:20 departure, I could tell it was going to be slow. 35 teenagers on a school trip to Washington for the inauguration. All with rollaboards and backpacks and all in Zone 4 or 5. I boarded with Zone 2 (I was 8 of 22 for 2 seats). Seat 21A on this A320 is the second of the two exit rows. Excellent legroom in an Economy Plus seat with the tray table in the armrest. 35 minutes of watching the junior kettles and their bags come on and then be removed later, we pushed back 20 minutes late. Light out and a dark beverage/BOB service, the movie Pitch Perfect was on the overhead IFE. No gogo and no inseat power, I worked on my laptop until the battery died and then I had the only overhead light on the whole aircraft with my book for the rest of the flight.

We ended up 20 minutes early into IAD, which was very quiet and very dark at 6AM. I found the D concourse club for a bagel and some juice before heading to the gate.

At the gate is where the trip started to go a little sideways. The gate agent made an announcement that we were delayed because the aircraft was too cold to board and we would have to wait until it warmed up. Fifteen minutes later, the same again. At 8:27, the overhead board reported our 8:17 departure was pushed to 8:29. Finally at 8:50, we boarded the aircraft. I had been upgraded (yay!) to seat 1A on this Embraer 170, so I got to experience the cold Washington weather even though the flight attendant drew the curtain over the door.

The captain made an announcement that we were delayed a few more minutes because the host on the APU starter had cracked due to the cold and we were waiting for a replacement. In the meanwhile, the FA did a pre-departure drink service. Finally, the jetbridge retracted, the door closed and we pushed back at 9:10 for a short taxi to the penalty box. We were informed that due to the late departure, we had missed our landing slot at Charlotte and would be here for 15 minutes to wait. Fifteen minutes later, the second engine started, we taxied to the runway and were off. Another drink service in F, trash pick up and then descent into Charlotte.

Gate A4, so a short walk to the baggage claim which amazingly started only 5 minutes later. That very rarely happens! One of my bags was the second to appear. The second bag was much further back. Both had “Priority” tags on them. Out to the shuttle bus area and even better, a bus to long term 2 was already waiting. That also very rarely happens!

Both carriers provide similar service in the back of the cabin with Economy Comfort or Economy Plus seating. Drinks and a snack. Delta’s wireless internet might be a selling point for those who are willing to pay for it but it’s not enough to cause me to make the switch. The gate agents in SAN should have done a better job with the rollaboards – I’ve heard Delta gate agents make multiple announcements to courtesy check bags but I did not heard that from United.

Summary: Comfortable and safe travel, no real complaints. I’d like to see better passenger handling by United in San Diego. Both carriers did a fine job. A- for Delta and B+ for United.

With as many flights as Delta has from CLT to ATL, MSP, DTW, MEM, JFK and even SLC, they should consider a small Sky Club here.

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XNA-MSP-YYC on Delta 10 June 2012 by Bruce

I wasn’t going to write a trip report for XNA-MSP-YYC because I thought it was boring. But I like writing and maybe someone will get some enjoyment from my experience.

As mentioned elsewhere, DL is not my carrier of choice. After switching to CO from US in 2008, I’ve been happy. And now with UA, no problems. But for this weekend trip to XNA, UA wanted $1200 and anything over $1000 has to be approved by the customer. The only way the client’s travel agent (I have a client who has a customer. I’m a third-party provider) could book it under the limit was to break it into 2 one-ways, outbound on AA and the return on DL. So while I don’t get to earn for Mileage Plus, I at least get to refresh the several thousand miles I have in these other two programs.

XNA is Northwest Arkansas Regional and exists mostly to serve Wal-Mart vendors and the few people who work for Wal-Mart that fly commercially (they have a massive private fleet that is based at a regional air strip not far away). Tyson Foods, JB Hunt and the University of Arkansas (Soooooie! Pig!) are the other three very large employers in the area. The airport recently completed construction of an extended 12 gate concourse, complete with jetbridges. Some of the carriers have moved over to these. Very nice, very modern, very spacious, very comfortable with plentiful power and free wifi. Five stars.

The inbound arrived a few minutes late, but the crew turned it quickly and boarding for Group 1 was called manually. With no status, I had a Group 3 boarding pass so I waited out of the way. A few minutes later, my boarding pass was scanned and beeped. I was ready with my passport and I entered the jetbridge with my very small rollaboard. It easily fit into the overhead and I took 10A on this ERJ-145. It’s the same configuration as the CO/UA ExpressJet with one on the left / two on the right and exit row in 12. Barely 25% filled. We pushed back 2 minutes late and were first to depart. Beverage service (half-can) with two bags of peanuts. Hmmm… US doesn’t offer anything with their drinks. AA didn’t offer anything. UA doesn’t offer anything. On the way to the galley after serving the rows behind me, the flight attendant offered me the rest of the can.

The approach into MSP was one of the bumpiest rides I can recall in some time. We managed to get on the ground and stopped about 50 feet from the gate. The captain announced that there was an electrical storm in the area and we would be waiting at least 10 minutes and possibly 25 minutes until the lightning stopped. Looking out the window, I could see the wind pushing the standing water and the rain. The plane rocked from side to side, as we were sideways to the wind. After 20 minutes, still with a bit of storm in the air, the engines spooled up and we finished into the gate.

A very long walk from gate A12 to gate C4, at least a mile with scattered slidewalks and a repeated overhead announcement, “emergency response teams – activate your severe weather plans.” Arriving at the gate, the gate agent was answering questions to passengers saying that there would be a half-hour delay. She didn’t make any overhead announcements. As it turned out, we boarded only ten minutes late in one of the fastest boards I’ve seen. Again in Group 3, but after paging Group 1 and getting no response (I don’t think anyone was ready at this point), she called all rows.

Seat 16A on this ERJ-175 is a two-by-two behind the exit row and behind the wing. Almost all rows were occupied, but my seatmate was too slow to go grab the empty row just in front of us before another passenger got it.

We pushed back 13 minutes late and had a very bumpy climb, which continued for about the first hour of flight. I was surprised to see the flight attendant do beverage service (“Peanuts, pretzels or cookies?”) as she nearly fell down at least twice. Gogo Internet was available for $12.95 which I didn’t use. I tried sleeping or reading but was mostly just bored for three hours from Minneapolis to Calgary (I had no idea it was so damn far). We ended up arriving only six minutes late.

Customs and Immigration to enter Canada, I had my rollaboard and did not have to wait for the carousel.

Summary: Good flights and good service. I really liked that the captain came out of the cockpit to greet (with eye contact!) passengers for both flights (is this normal for DL/DL express?). I thanked the first one for a great approach under what were certainly challenging conditions. Beverage service with a nibble (it’s not quite a snack but much better than nothing) from friendly flight attendants. The planes were clean and well-kept. Wi-Fi on the second segment (a regional!) even though I didn’t use it. An F section on the ERJ-175. Organized boarding. Delta earned an A. They did well.

In the last four months, I’ve flown mainline on three of the legacy carriers. US for CLT-EWR, UA for ORD-YYC and AA for YYC-DFW. DL for XNA-MSP-YYC was not mainline but skywest and Compass. I’m not having second thoughts about my choice to stay with UA out of CLT, but I’m certainly thinking that DL might know what they’re doing.

Total Trip Cost: $ 318.50
Actual Airfare: $ 220.00
Actual Miles Flown: 1648
Yield: $ 0.133 per mile
Taxes & Fees: $ 98.50, 30.93% of ticket price