DL/UA head-to-head: CLT-MSP-SAN 6 Jan and SAN-IAD-CLT 18 Jan

Heading back to San Diego for the final weeks of engagement with this customer, the flight options were limited. I wanted a late Sunday morning departure, but the best I could do was 8:15 connecting through MSP. It’s the latest option until a 4:30 PM departure that arrives close to 10:00 PM and that’s just no good. So here we are.

I still haven’t hit my Gold challenge officially – Delta only started counting when they finished processing the request, not when I actually made the request. In between, there were two full CLT-ATL-SAN round trips, so I’m hoping that this trip manages to finish that off or get them to pull back the start date.

06:30 arrival at the airport, the shuttle bus from long term parking dropped me at the ticketing area at 06:45. A long line for Delta economy ticket agents, but I only waited a minute before getting an open kiosk in front of the Sky Priority lanes. The agent quickly tagged my two bags (it’s a two-week trip) and put yellow priority tags on them. I backed over to the B security checkpoint and there were about 35 economy passengers waiting but zero in the Preferred / Elite line. A quick “opt out” pat down and I was on my way. As usual, it was almost completely useless.

I stopped in the B concourse US lounge with my United Club card for a bagel (no toaster?), oatmeal and coffee. Lounge was busy but fully stocked. No bar tender on duty, as usual for US in the morning.

Gate A8 is one of the former Northwest gates, as this flight was headed to MSP. I’ve been headed to ATL almost every time I’ve been on Delta lately, so I don’t know if this is intentionally still splitting the two former carriers or what. UA still splits – A2 and A4 go to Chicago and Washington (and two AC to YYZ) where A10 and A11 seem to go to Houston and Newark.

The flight was called a bit late (7:55 for 8:15 departure) for preboards (no takers), F and then “Zone 1”. It should have been “Sky Priority” but I didn’t correct the gate agent. On board, I perched in 4A on this ERJ-170 even though my seat was 4B to avoid getting smacked by rollaboards and handbags. Row 4 is the first in Y and where the middle aisle realigns. I was 3 of 4 for 2 upgrades, so I didn’t get it today. On the plus side, my seatmate didn’t show up. Economy Comfort seat with great legroom. We pushed back, were first for departure and were wheels up at 8:24.

F had a hot breakfast, Y had a single pass with a full can and choice of pretzels, peanuts or Biscoffs. The FA’s did not deploy the curtain to separate the two classes. I signed on to gogo using a borrowed account and surfed. Excellent, but not worth $10.

At MSP, it was a long walk from the arriving gate F5 to departing gate G20. No trains and few slidewalks, it took me 20 minutes at a medium pace. Coffee and a muffin from a one-off coffee shop while I waited and watched the kettles head to MCO and MIA.

Another flight where I failed to upgrade (9 of 16 for 8) that was similarly uneventful. We arrived in SAN 25 minutes early.

Before I knew it, two weeks in SAN was coming to an end. We had a change of plans and my flight to AVP was cancelled. By Thursday afternoon, all of the Delta flights for Friday night out of SAN were sold out or extremely expensive. So over to United.com I went, where I found an exit row to IAD available.

Friday evening, I arrived at Terminal 1 at 8:00. SAN still has the backscatter machines and I did my usual opt-out. I mentioned to the TSO that she shouldn’t even be *near* the machines and she said that she’s pregnant. Yep, that makes sense.

United has a club in Terminal 1 for the United fliers to Washington and Chicago, but the former Continental flights are still in Terminal 2 where there is no club. One airline, eh?

It took me a bit to find the lounge as it’s behind you as you step off the escalator. But there it was, with all the usual United amenities – Milanos, snack mix and self-serve coffee plus the usual wrapped cheese. Free beer available at the small bar were Bud Light, Heineken and the local Karl Strauss Brewery’s Amber. I had the Amber and sat for an hour with my laptop on their free wifi.

Over at the gate at 9:40 for the 10:20 departure, I could tell it was going to be slow. 35 teenagers on a school trip to Washington for the inauguration. All with rollaboards and backpacks and all in Zone 4 or 5. I boarded with Zone 2 (I was 8 of 22 for 2 seats). Seat 21A on this A320 is the second of the two exit rows. Excellent legroom in an Economy Plus seat with the tray table in the armrest. 35 minutes of watching the junior kettles and their bags come on and then be removed later, we pushed back 20 minutes late. Light out and a dark beverage/BOB service, the movie Pitch Perfect was on the overhead IFE. No gogo and no inseat power, I worked on my laptop until the battery died and then I had the only overhead light on the whole aircraft with my book for the rest of the flight.

We ended up 20 minutes early into IAD, which was very quiet and very dark at 6AM. I found the D concourse club for a bagel and some juice before heading to the gate.

At the gate is where the trip started to go a little sideways. The gate agent made an announcement that we were delayed because the aircraft was too cold to board and we would have to wait until it warmed up. Fifteen minutes later, the same again. At 8:27, the overhead board reported our 8:17 departure was pushed to 8:29. Finally at 8:50, we boarded the aircraft. I had been upgraded (yay!) to seat 1A on this Embraer 170, so I got to experience the cold Washington weather even though the flight attendant drew the curtain over the door.

The captain made an announcement that we were delayed a few more minutes because the host on the APU starter had cracked due to the cold and we were waiting for a replacement. In the meanwhile, the FA did a pre-departure drink service. Finally, the jetbridge retracted, the door closed and we pushed back at 9:10 for a short taxi to the penalty box. We were informed that due to the late departure, we had missed our landing slot at Charlotte and would be here for 15 minutes to wait. Fifteen minutes later, the second engine started, we taxied to the runway and were off. Another drink service in F, trash pick up and then descent into Charlotte.

Gate A4, so a short walk to the baggage claim which amazingly started only 5 minutes later. That very rarely happens! One of my bags was the second to appear. The second bag was much further back. Both had “Priority” tags on them. Out to the shuttle bus area and even better, a bus to long term 2 was already waiting. That also very rarely happens!

Both carriers provide similar service in the back of the cabin with Economy Comfort or Economy Plus seating. Drinks and a snack. Delta’s wireless internet might be a selling point for those who are willing to pay for it but it’s not enough to cause me to make the switch. The gate agents in SAN should have done a better job with the rollaboards – I’ve heard Delta gate agents make multiple announcements to courtesy check bags but I did not heard that from United.

Summary: Comfortable and safe travel, no real complaints. I’d like to see better passenger handling by United in San Diego. Both carriers did a fine job. A- for Delta and B+ for United.

With as many flights as Delta has from CLT to ATL, MSP, DTW, MEM, JFK and even SLC, they should consider a small Sky Club here.

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XNA-DEN-IAD-LHR on United 8-Nov 2010 by Bruce

The purchase process was okay, but it could be improved. I don’t like having to click on each itinerary to see the price. I think US actually does this better. I was looking to maximize EQMs so I spent a few dollars more for a slight zig-zag itinerary, picking up an extra few over my usual XNA-IAH-LHR route. As expected, United.com allows you to enter your OnePass number but I had to call in to get Economy Plus seats without the upcharge. With only a week until departure, seats were poor and I ended up in a middle seat for the DEN-IAD leg.

I arrived at XNA at 8:20 am for the 9:35 am departure. I had to see gate agent so that he could check my passport as the machine wouldn’t print a boarding pass. I wonder how this might have worked if I’d printed the boarding pass at home?

CRJ-200 from XNA to DEN. No seat on this piece of crap is any good, but 1A was particularly bad – a bulkhead with no cutout and the tray table in the armrest. We pushed back at 9:25 am, 10 minutes early. Drink service was cash only for beer and wine.

About 15 minutes into the flight, the plane made an unexpected ‘jig’ to the right which spilled my drink. Captain came on after and said it was a “mountain wave” which seemed particularly odd as we were over eastern Kansas. About as flat as it gets.

At Denver, I popped into the Red Carpet Club East. Nothing special, only cereal and milk at 9:30 am. I think the CO Presidents Clubs have better food options, even if they never change the choices. The club was right next to my IAD flight, so a short walk. Boarding was called on time and started with Zone 1. Since I was 33rd for the upgrade, I figured I was out of luck. Even still, the overhead bins were full from 1 to 12 so mine went over 13. When boarding was complete for a full aircraft, all bins were full and at least 10 passengers had to gate check. Our IFE on this 757 was overhead TV screens, showing an episode of The Office and then a strange movie, Flipped. I watched it anyway and then did the Channel 9 thing, which always interests me.

We arrived at IAD on time but taxi’ed for ten minutes. There was just enough time for me to hike from C to D, pop into the RCC to try my wi-fi (unsuccessfully!) and then arrive at the gate where 1K was being called. Then Zone 1 and I was on board.

A decent sized plane this time, a 777. I landed 20J, the aisle of the first bulkhead with excellent legroom. I could see into Business class which had cocoon seating, some of which was reversed. I’m not sure if I would like sitting backwards.

We pushed back on time and I tuned myself into the flip-out IFE. Only 6 movies available on the “free” options, which was disappointing. I still found two movies I hadn’t seen before – Salt and Inception – before an hour and a half of Channel 9. It was really interesting to hear the different carriers and their obvious accents. AF sounding very French and LH sounding German of course, but compared to those, I could really hear the Texas in the CO Captain and the Southern drawl from DL.

There was no food on the CRJ, just pretzels. The domestic flight was BOB – the Apple and Cheese plate was okay. On the International flight, I had chosen the kosher meal as I’ve heard those are usually fresher than the regular meals. It was Chicken and pasta, and compared to the small chicken breast my neighbor had, a good choice. Salad and a big chocolate brownie. For breakfast, the kosher meal was a well frozen bagel with cream cheese that had separated and a cup of OJ that was a single block of ice. A complimentary serving of wine was offered, which I accepted. Redwood Creek’s 2009 Cabernet. Decent, considering the plastic cup.

We landed on time in cold and wet London, where I almost get through Immigration! The Border Agent noticed that I’ve been coming over here for a year on my 6-month visa, but I fortunately had the letter from the Passport Agency with my appointment for my UK passport, as I am now a dual citizen. Whew!

Summary: B+. UA does a decent job and I don’t see a whole lot of difference between the domestic or the International flights compared to CO. The food was decent on the plane, though the President’s Club in Houston had better food choices than the Red Carpet Club East in Denver. The IFE is better on the CO International flights. I’d fly them again, I suppose.

Note: My UA tickets were “S” class, and I was pleased to see an unexpected 25% bonus EQMs in my OnePass account.

Total Trip Cost: $ 957.20
Actual Airfare: $ 781.20
Actual Miles Flown: 5745
Yield: $ 0.136 per mile (Decent, considering they were only 7 days out)
Taxes & Fees: $ 176.00, 18.39% of ticket price