TYS-DEN-TYS on United Express June 14 and June 18, 2012

Note: Both flights were UA 6075 operated by ExpressJet on the Embraer 145 (E145, EMB-145, ER-145) regional jet aircraft with only one class of service and no Economy Plus or “premium” seating except for exit row 12.

When I checked in online for my June 14 outbound flight, I discovered I had lost my paid, premium seat assignment and had been moved to 19A. I had to re-select exit 12A. The baggage fee was easy to pay online. I wasn’t offered the option to buy extra redeemable miles or Elite Access.

When I arrived at TYS (Knoxville MGhee Tyson Airport), I discovered the two Uniteds (United/former Continental) still had separate ticket counters, one for DEN/IAD/ORD and one for EWR/IAH departures.

Security was very quick and easy, but I was disappointed that TYS had a full-body scanner.

We boarded by groups. There were a few passengers in groups 1-4, but most were 5-6.  I think I boarded last.

In flight, there was only one beverage service. No snacks or food were offered. I spent the flight reading a wine book I had downloaded onto my iPad from amazon.com. A 2-hour 37-minute flight (1162 nautical miles) was too long without any in-flight entertainment, Internet, or snacks/food for sale. However, my flight arrived on time and baggage arrived promptly at baggage claim.

On Saturday, June 16, I checked my return seat assignment for Monday, June 18 and I had been bumped again to 19A. I re-selected 12A, but it did not take on the website or app. A call to United confirmed I really had 12A. When I checked in at exactly 24 hours out, the website and app said I had 19A, but in reality, I did have 12A, and I prepaid my luggage. Again, I wasn’t offered the option to buy extra redeemable miles or Elite Access.

I arrived at DEN (Denver International Airport) on June 18 and took advantage of curbside check-in, where there was absolutely no one waiting. I tipped the skycap $3 and she directed me to security. I also re-activated my Clear card. The Clear line was shorter than the elite line and there was only a metal detector. I will renew my Clear membership when it comes up for renewal in about eight months.

After boarding by group number, the aircraft was sweltering. The auxiliary power was either not available or not working, so there was no air conditioning until we departed at 10:15 a.m.

One hour into the flight, there was still no in-flight service. Thank God I had the Southwest peanuts and pretzels from my TBEX conference swag bag! Finally the flight attendant showed up with a tray of cups with water, Coke, Diet Coke, or ginger ale. Really? On a 2-hour, 35-minute flight after sweating on the tarmac? I helped myself to two drinks. The flight attendant did not offer any additional service.

Again, I spent the flight reading a wine book I had downloaded onto my iPad from amazon.com. And again, this was too long of a flight with no in-flight entertainment, Internet, or snacks for sale.

In summary, I’d rather connect on my usual airline and save myself baggage and premium seat fees, feel confident about my seat assignment selections, have Internet and/or in-flight entertainment options, and receive in-flight service that includes free and/or paid snacks options.

Grade = C (only because we were on time both directions and I had no baggage issues)

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2 thoughts on “TYS-DEN-TYS on United Express June 14 and June 18, 2012

  1. I’m not sure what bothered me the most, not having anything to eat on the flights or never knowing what seat I was actually going to have! I think the United Express carriers should be held to the same standards as mainline flights. According to this link, http://www.united.com/web/en-US/content/travel/inflight/economy/default.aspx, one should have the option of “a variety of snackboxes and à la carte items available for purchase on all flights longer than two hours.” (Since when was snack box one word?) And here, http://www.united.com/web/en-US/content/travel/inflight/economy/dining.aspx, “North America, Caribbean and select Latin America flights (Approximately 2 to 3.5 hours): Choice Menu à la carte snacks (Available all day).”

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