As some of my friends and followers know, I have a sordid relationship with US Airways. It was my carrier of choice until after a disastrous year of air travel in 2007, where I earned around $1200 in vouchers due to countless incidences of mishandled irregular operations and poor customer service. I went from Chairman’s Preferred to Platinum Preferred to Silver Preferred to non-elite from 2007-2009. I still find it hard to give US Airways my money.
Recently I flew a four-segment, roundtrip award ticket to Providence, RI on US Airways by redeeming Continental OnePass miles. Overall, the travel was just OK. It was very basic transportation. The two longer, mainline segments between Charlotte and Providence were honestly quite boring. There is no in-flight entertainment, no power outlets for one’s own portable electronic devices, no Gogo inflight Internet, and no food at all (free or for sale). There is one pass of the beverage cart.
One incident I found bothersome is that US Airways, like other carriers, sells “Choice” and exit row seats. Before departing Charlotte, a flight attendant invited anyone to come sit in the exit row. There was a lady seated there who had paid an extra $27 for her exit row seat and she was upset that people were invited to sit there for free. In this case, I think the flight attendant was just trying to help people have more room, but what she did was contrary to company policy. The woman who purchased the seat had a right to be angry and she told the flight attendant she would be writing to complain. I don’t blame her. Either sell the seats or don’t sell the seats, but don’t give away paid seats in front of paying customers.
My trip ended with a delayed US Airways Express flight. First we had no aircraft, then no crew, and then we sat on the runway for at least 30 minutes waiting in line to take off. When I arrived at my home airport, my bag didn’t make it, and I had to stop and file a baggage claim. The end result was that I arrived late for an appointment and my bag was delivered five hours later.
My recommendation regarding US Airways is that if you want a no-frills, bare-bones method of air travel, then this is the airline for you. However, if you want more, select another carrier.