There’s something in the water at Delta and I like it.
I flew four segments this weekend on Delta and Delta Connection and not only were the flights early, but the customer service was impressive. And by service, I just don’t mean what the employees did, but how they did it and what they said. Every employee I encountered was genuinely friendly and customer-centered. I was addressed by name on board and in the Delta Sky Clubs. In fact, on my last flight, the flight attendant came to my seat, asked me if I was Ms. Smith, and personally thanked me for being Delta Gold Medallion.
On my flight from LaGuardia to Atlanta, the lead flight attendant was dressed in the pink uniform, to honor mothers on Mother’s Day. She received applause from the passengers, and she continued to tell us that she had four grown children and had opted to work so that mothers with young children could enjoy the holiday. Then she proceeded to tell us that if we had ever mentored a child, then we, too, were like mothers. Wow.
At the end of the flight, she, too, thanked all Delta Medallion passengers for their loyalty.
On both flights today, the flight attendant introduced the crew by first and last name, and told us where they were based.
On Friday’s flight from Atlanta, the flight attendant recognized the military passengers and thanked them for their service.
On all flights, the pilots and flight attendants thanked passengers one by one for flying Delta as they were deplaning.
I am not sure if it’s the bottled Dasani or what, but I am loving the kindness that Delta employees are offering to passengers. Kindness and respect are infectious, so I hope it continues.