Delta’s reply in less than 12 hours – Bravo, Delta!

Thank you for your e-mail describing your recent experience with Delta and our Delta Connection partner, Chautauqua Airlines. We regret the circumstances you described and appreciate your taking the time to share the details.

Your time is valuable, and operating on schedule is equally important to us. In the process of providing air service over many different routes each day, we sometimes encounter mechanical problems, adverse weather, and other unavoidable interruptions. These are situations faced by all airlines and no carrier can guarantee that all flights will depart and arrive as planned. We’re sorry you were inconvenienced.

As our customer, you are in the best position to point out areas that need attention. Our goal is to provide consistent and accurate information to our passengers at all times. I am sorry that in this
instance you did not receive the service you expected and should have received from our airport agent. Feedback like yours will help us improve our airport process and customer experience. Please know I will be sharing your comments with our Customer Service and Airport Operations leadership team for internal follow up.

As a goodwill gesture, we have issued our $100.00 electronic Transportation Credit which may be used toward future Delta travel. E-TCVs are valid for one year from the date of issue. If redeemed at
delta.com, they will not incur a transaction fee. Fees will apply if the voucher is redeemed through any other Delta location. You will be receiving a receipt for this e-credit along with the terms and
conditions in a separate e-mail.

Again, thank you for writing. We appreciate your selection of Delta and will always welcome the opportunity to be of service.

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