My letter to US Airways Executive Offices & the DOT!

I will post my reply if/when I receive one!

Tuesday, July 1, 2008

Dear US Airways Executive Offices,

I am writing to share with you a very long and trying day of travel on US Airways that took place on June 17, 2008. I sincerely hope that experiencing three mechanical problems on two aircraft in one day is NOT the norm for passengers on US Airways and US Airways Express.

US 899 LGA-CLT, June 17:
I received a phone call from US’ automated system at 5:15 am alerting me of a “operational” delay that was going to cause me to miss my connection, so I called and was rebooked on the next connecting flight to TRI. My one hour 45 minute delay ended up being an hour and 15 minutes, so I thought, because it was announced in the US Airways club that our flight was going to depart at 9:30 am instead of 10:00 am. I went to the gate close to 9:00 am and we began boarding at 9:05 am. The reason for the delay was never mentioned at this time, although later it was announced that it was a flat tire. After sitting a while, I realized that it was past 9:30 am. Around 9:35 am, the pilot announced that we had a second problem, an indicator light that was showing something was not working correctly with the aircraft. We sat at the gate another hour until we finally pushed back at 10:27 am. After a long wait in line, we departed at 11:00 am, two hours and 45 minutes late.

US 4559 CLT-TRI, operated by Piedmont/US Airways Express, June 17:
After arriving two hours and 45 minutes late to CLT on US 899, I ran to my connection and said to the agent, “Tri-Cities?” The agent replied, “That flight is closed.” And I said, “It better not be, because it is US Airways fault that I just arrived.” Then the girl laughed and said she was just kidding, which was not funny. Another passenger and I boarded, and at 12:55 pm, four minutes early, we pushed back from the gate. We arrived the runway quickly and proceeded to take off. We were going full ground speed down the runway when the pilot suddenly aborted takeoff and we began to taxi back to the tarmac. Finally the pilot apologized for the aborted takeoff and said that it was either a situation with a propeller or a faulty indicator light. We sat on the tarmac while maintenance came out to our aircraft to test the props. Eventually the pilot announced that he was “rebooting” and everything appeared to be OK. We were not given beverages during the hour-long wait on the very warm Dash 8. We got back in line and departed at 1:55 pm.

Sincerely,
C’est Beth
Platinum Preferred xxxxxx

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One thought on “My letter to US Airways Executive Offices & the DOT!

  1. Pingback: 3 Incidences of Mechanical Problems on 2 Aircrafts … on 1 Day : How Was Your Flight?

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