By now you should have received an e-mail from US Airways regarding changes to the Dividend Miles Program. The FFOCUS Policy Board finds these changes to be draconian and an insult to every loyal traveler.
With the above in mind it is now time to act. We have tried to open channels of communication only to be rebuffed and in one case chastised by a Senior Executive. We must send a message to the management of US Airways that the 500-mile minimum being reduced to actual miles flown is completely and totally unacceptable.
The Policy Board will be actively courting our media contacts regarding these changes. What we need from each and every one of you is your time. The time it takes to write a letter, send an e-mail or call the US Airways and let them know in no uncertain terms just exactly how you feel regarding this change. Below are ways to contact US Airways and make sure your voice is heard.
firstname.lastname@example.org – Phone number is 480-693-2341
email@example.com – Vice President, Reservations and Inventory Services
firstname.lastname@example.org – Vice President, Sales and Marketing
email@example.com – Chairman and Chief Executive Officer
firstname.lastname@example.org – Senior Vice President, People, Communication and Culture
email@example.com – President
firstname.lastname@example.org – Executive Vice President and Chief Operating Officer
email@example.com – Senior Vice President, East Coast, International and Cargo Operations
firstname.lastname@example.org – Vice President Customer Service Planning
email@example.com – Vice President, Revenue Management
firstname.lastname@example.org – Vice President, Revenue Management
What we request is if you e-mail more than one of the above, and we encourage you to do so, that you send them individually not as one e-mail to everyone. Snail mail is even more effective. The regular Customer Relations address is:
Attention: Customer Relations
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
Address for Corporate Executives
US Airways Corporate Headquarters
111 W. Rio Salado Parkway
Tempe, AZ 85281
This is a battle we can win if we all do our part. Be on FlyerTalk and speak out early and often. Call, write, fax and e-mail your honest feelings. Let the powers that be know your displeasure. Now is the time for action. I urge you all to join us and to tell your friends and business colleagues and urge them to speak out as well. The Policy Board is counting on your help as we cannot do it alone, we need you with us on this one.
The FFOCUS Policy Board