Booking a US Airways itinerary using a dollar-amount voucher

This e-mail to US Airways after they called me explains what happenend when I tried to redeem a dollar-amount voucher with US Airways.

Thank you for calling me.

What I attempted to do today was book a multi-city roundtrip ticket as
follows:

April 23 TRI-RIC (by way of CLT), departing 12:59 p.m., arriving at
5:00 p.m.-ish
April 25 RIC-LGA (direct), departing at 7:00 p.m., arriving 8:30 p.m.
April 27 EWR-TRI (by way of CLT), departing 11:00 a.m., arriving 5:41
p.m.

With the schedule I had selected, the trip priced out at $463.xx. I
was trying to use either a $200 off region 1 Take Flight Certificate
voucher OR a $200 Electronic Travel with US (E-TUV).

The first agent said I could not use either voucher. The second agent
said I could use a voucher but she could not get the same fare basis
codes and priced out at $123 more. The third agent was the same agent as
the first call and hung up on me as I was trying to share the Terms
and Conditions of the vouchers, and the fourth agent had me on hold for
20 minutes and returned to tell me that I could not use either voucher.
None of the agents would transfer me to a supervisor or a help desk.

Neither voucher I have says that they are invalid on this type of
ticket. In fact, both state that they are good for ONE TICKET on US or US
Express.

I would like to book this today if the fare is still available.

Thank you again for calling me. I would be happy to call someone to
take care of this today.

Sincerely,
Beth
—————————————————————————————–
A longtime HP employee from PHX called me and after a 73 minutes and 7
second phone call, I now have a reservation held until Sunday. I must
redeem my Take Flight Certificate at the airport today or tomorrow.

What I learned is:

1. No E-TUVs or Take Flight Certificates are supposed to be used for
multi-city itineraries. The person I spoke to said that she did not see
a problem with it at all, as it is like redeeming a coupon for $ off,
so she is going to follow up with some clarification of policy and
wording, so it is more clear about how such vouchers can be used. She said
that HP and US policy wording still had discrepancies and/or were
inconsistent and often misunderstood by agents, so this might have caused
the problem. But as it stands now, e-vouchers are supposed to be used
for pure roundtrips only. However, she went ahead and honored my $200
off Take Flight because of the trouble I experienced.

2. In QIK/SHARES, this person was unable to generate the same fare
basis code for one portion of my desired itinerary. When she went to the
website, she did find the K fare code. Digging more into QIK/SHARES,
she did find that there were two K fare code seats left, so she had to
override the system and make notes in my itinerary to be able to use that
fare code for my ticket. She confirmed that it was a valid, available
fare code and that I was absolutely right about it existing (duh!)

I will give kudos to this person and her supervisor who called me.
However, I promise that when I finish redeeming what vouchers I have left,
two $200 and one $250 voucher, I am DONE with this company.